Voice over Wireless LAN (VoWLAN) - Instant Communication
The Vocera Communications System is a cost-effective tool for increasing productivity and customer satisfaction in all kinds of enterprises including hospitals, retail stores, manufacturing and service organisations where mobile workers need to stay in contact to perform their jobs. Using naturally-spoken voice prompts, Vocera instantly connects users to the people they need via the wireless network, thereby reducing phone tag, overhead paging, or the need to physically search for a person.
The Vocera Communication System consists of two key components: the System Software, which controls and manages call activity, and the Communications Badge, a lightweight, wearable, voice-controlled communications device that operates over a wireless network (802.11). Together, the Vocera System Software and Badge allow users to instantly communicate with others throughout a building or campus environment. Optional Vocera Telephony Solution Software enables users to make and receive telephone calls directly from their Badge through the PBX.
Benefits:
VoWLAN saves time
- Instant communication between people allows decisions to be made on the spot.
- Eliminates the need to 'page and wait' and reduces the time it takes to assist customers and patients.
VoWLAN saves money
- Works with standard 802.11 (Wi-Fi) WLAN networks, reducing additional wiring cost and leveraging your investment in wireless LAN
- No recurring monthly service fees, unlike cellular phones and pagers. Improves productivity and employee satisfaction
- Intelligent system software eliminates the need to memorize extension numbers, allowing workers to find associates by name, function, or group
- Network design allows the system to provide coverage in parts of buildings where mobile phones might experience dead spots
- Provides person-to-person communication and group communication with the individuals you need to reach
- One-to-one and one-to-many messaging options reduce the need for noisy overhead paging, which can disturb customers and staff
- Wearable Badge allows users to multi-task while communicating
VoWLAN enhances customer satisfaction
- Instant communication enables fast response to customer and patient needs
- Find by function or group features allow service professionals to find answers to customer inquiries on the first call for assistance
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