Effective IT infrastructure is critical to the success or profitability of any organisation. Yet IT is a support function, not necessarily part of an organisation's core activities and competencies. As stakeholders demand more from IT, managers need to understand what return they are getting from their investments in technology and whether that technology improves their service delivery or competitive advantage.
Across many industries, users have increasingly diverse IT requirements, working in ever more heterogeneous technology environments, while demands for consistently high levels of service continually rise. These conditions place greater expectations on managers to streamline the IT function, and ensure the necessary cost visibility and controls are present. The resulting lack of specialist knowledge in different fields can lead to reactive approaches to IT support, inconsistent service levels, and unpredictable costs - all of which can adversely affect focus on the core business and the bottom line.
Sigma offers industry-leading services at sensible and predictable costs. Ranging from IT support, system design and build, through to complete IT ownership transfer, all of Sigma's support solutions have guaranteed service level agreements (SLAs). Services include:
Key benefits of using Sigma as your IT Support partner include:
Strong IT skills are expensive. The added costs of salaries, pensions, training, and management overheads usually exceed £30,000 per employee. Sigma offers flexible support, as our clients require it, to keep costs low.
Sigma can offer clients a 24x7 service. A small in-house IT team cannot effectively offer this.
Sigma guarantees continuity of support, eliminating client worries about covering periods of absence.
Our large number of technical support engineers covers all of the technologies that businesses rely on. As we develop new technology solutions to meet our clients' needs we share the benefits of our experience and newfound knowledge.
Understanding and forecasting IT expenditure is critical for effective financial planning. Sigma provides a fixed IT support budget and helps identify those related costs that Organisations face, but don't always anticipate, yearly - such as software maintenance, anti-virus updates, communication links, backup media, toner, upgrades, and so on.
With a fixed internal headcount clients have little flexibility. Sigma can offer additional people on short notice to cope with peak workloads - as needed. Sigma can also act as an extension to an in-house IT team - whether clients need access to niche skills for a few hours or additional technical expertise to cover peak workloads, holidays, or sickness.
How is our service delivered? Sigma maintains a single point of contact, through the Sigma Technical Assistance Centre (S-TAC), which gives clients access to qualified on-site engineering resource plus remote services - for monitoring, reporting, alerting, and management. Clients benefit from our use of industry-recognized methodologies for problem resolution, our management of third-party suppliers, and our remote control desktop support that enables quick problem solving with minimal workplace intrusion.
Through service level agreements (SLAs), Sigma delivers support to clients via the following options:
Sigma's challenge was to enhance the existing group-wide IT infrastructure and reduce costs at a time of rapid expansion
See how we helped create substantial savings ...