By choosing Sigma, clients get one IT support provider that looks after all their technical requirements. Users communicate seamlessly with Sigma through our centralized, fully automated, help desk and our large team of dedicated engineers.
The help desk system, called Sigma Technical Assistance Centre (S-TAC), ensures a quick and reliable response to end-user issues and service requests. S-TAC captures, tracks, and automatically escalates customer-reported problems and service requests. (S-TAC also captures IT procurement, IT asset management, and configuration management information, which facilitates the maintenance of, and reporting on, hardware and software inventory. The audit function of this tool automatically maintains a database of known hardware and software.) S-TAC gives our engineers remote control facilities for immediate access to end-user desktops, whether Wintel or Mac. This user-sanctioned functionality provides two key benefits:
Sigma's challenge was to enhance the existing group-wide IT infrastructure and reduce costs at a time of rapid expansion
See how we helped create substantial savings ...