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info_sigma-group.co.uk
+44 (0)845 160 2379
Sigma is an IT solutions company that takes away IT headaches so you can concentrate on your core business.
CLIENT PAGES
INTERNET, VOIP AND COLOCATION SERVICES
As a specialist provider of communications solutions, including VoIP telephony, ISP services, WAN and LAN, Sigma has proven experience in successfully delivering quality Data, VoIP and Colocation services.
Our IT Infrastructure Support service aims to reduce the administrative burden on your IT department if you have one, or act as your IT department if you don't.
Sigma have provided a full IT support service to Blakeway for some years, during this period we have grown as an organisation with staff working around the globe. They have supported us throughout and ensured we focus on our business with the assurance that the IT infrastructure underneath us can cope with the growing demand. Sigma has always, helpful, approachable, reliable and most of all dedicated to providing us with a modern, safe and secure IT system. They understand how IT issues impact our business and give us the approach we need. When issues do arise, Sigma are always ready with a solution.
Bella Barr - Head of Production - Blakeway Productions
We have had a relationship with Sigma for a number of years now, and we have always found them to be friendly, helpful, flexible and knowledgeable. They are responsible for providing us with trouble free total maintenance of our IT environment and provide first class, hassle-free on and off-site support, enabling us to focus on our business.
I have no hesitation in recommending them to any business thinking of outsourcing their IT.
Stephen Grange - Operations Director - ATKINSON ASSOCIATES
Sigma have provided IT support to our division of Ten Alps for just over four years. We have multiple sites with varying IT needs and inherited systems and their technicians are quick to provide solutions to any serious issues reported via the Helpdesk. Sigmas industry-knowledge also means that they are able to be very proactive in how they manage our account, identifying potential problems with the required solutions before they cause operational issues for us.
Carol Hollett - Assistant to Chief Executive - Ten Alps plc
SIGMA
Why outsource IT Support?
The question facing every business is to outsource IT or invest in-house? Using Sigma as your external IT support partner gives you the best of both worlds. Our engineers work so closely with your staff that they are often viewed as "part of the family". But because they are external suppliers, there are many more benefits for you:
Outsourcing is a major decision for any organisation. For many businesses especially, contracting IT support is a big step. We aim to instil confidence and create peace of mind by delivering the highest quality service and products and offering genuine value for money.
We offer a cost-effective full unlimited IT Support package that is perfect for small to medium sized businesses who would like their very own IT Department. We take complete responsibility of your network and manage all the day to day tasks so you can get back to focusing on your business. With our cutting edge 24/7 network monitoring system, we have the ability to fix problems before you even know they exist.
Value-added services
Sigma can also help with procurement and third-party contract management, and offer strategic input to maximise the returns on your IT investment.
Assured quality
Sigma works to industry standard protocols such as ITIL, and has certifications for Microsoft, Mac, Cisco and all major hardware vendors.
Our IT Support Service
Our IT support service is built around service level agreements and is designed to be responsive and efficient. To an end-user it looks like this:
Single point of contact, through the Sigma Technical Assistance Centre (S-TAC)
- no more waiting for an engineer - your call will always be answered and we aim to resolve most issues at first point of contact.
Remote control support (client desktops).
A secure connection into your offices allows us to connect directly to your Mac or PC without having to come to your desk, so we can quickly respond to problems we cannot talk you through.
Qualified on-site engineers.
Should we fail to rectify a problem by the first 2 methods, or there is a more serious problem that is affecting a number of users, we will send an engineer to your office to deal with the problem.
Remote services (for monitoring, reporting, alerting and management).
The same tools we use to connect to your desktop also allow us to monitor and administer your servers and infrastructure, meaning that we will often be dealing with issues with your servers before you even notice them.
Automated problem escalation.
Our call management systems ensure that you are never forgotten. Once you have logged a call, our system ensures that you are kept informed of the progress either by e-mail or phone. If for any reason it is not responded to within the agreed timescales, helpdesk staff are automatically alerted and they make sure that the call is reassigned to a more senior problem management engineer.
Regular site visits.
Our engineers make scheduled visits to perform infrastructure maintenance and any non-urgent support calls that require their presence.
Additional services include:
SME Cloud Services:
Cloud Computing offers a no barriers approach to IT.
A hosted solution from Sigma allows Small and Medium sized companies to enjoy the same IT solutions as large Enterprise organisations without the huge investments.
For a fixed monthly cost, Sigma offers a wide range of hosted solutions, including:
Microsoft Exchange email
Latest version of MS Office
Windows servers for File sharing
Application hosting
Internet Connection
Remote back up
Benefits:
Strategic IT services
Sigma can also take on a more proactive role - similar to a Chief Technical or Information Officer (CTO/CIO) function.
We can advise on advances in technology that could benefit your business and work with you to develop a clear IT strategy that will bring real value and benefit to the areas you care about.
This involves carrying out total cost of ownership and software audits, checking your information security and conducting a risk assessment, as well as providing ongoing project management and training, and developing your disaster recovery capabilities.
We can also write, manage, enforce and update your IT security policy and procedures.
Our clear strategic input has been proven to maximise the returns on IT investment.
OUR IT SUPPORT SERVICE
STRATEGIC IT SERVICES
SME Cloud Services
Internet/WAN/LAN
Sigma supports the networking connectivity needs of modern enterprise demands, from connecting users to offices and the web through to protecting company data. As part of the offering, Sigma will fully manage and support the entire network from end-to-end, removing an ambiguity of using multiple suppliers, leaving businesses with the space to focus on their day to day core activity.
A cost effective, secure Internet service is an integral part of any business communications strategy. Users require fast, reliable connectivity to compete effectively in an ever-changing marketplace with an ISP provider they can trust.
Sigma is an ISP provider delivering flexible solutions whether you are connecting your business to the Internet for web and email, running business critical applications, linking your remote sites or operating a Wide Area Network (WAN) with a centralised Internet gateway.
Our fully managed ISP services provide businesses with direct, resilient, low cost Internet connectivity.
Callport VoIP solutions
CallPort is a fully managed, network based VoIP telephony solution for businesses; replacing the need for a traditional PBX or analogue phone.
CallPort delivers the affordability, resilience and flexibility available through IP technology.
The system incorporates all of the functionality and feature benefits you would expect from a business grade telephone system, at the same time enabling true worker mobility and unified communications.
CallPort can be fully outsourced or managed at a customer level, depending on organisation requirements. It is deployed over a private, managed network and is commissioned with end-to-end Quality of Service and backed by a first class SLA, bringing the benefits of IP telephony services without the need to invest in a dedicated and expensive IP PBX on each customer site.
Benefits
CallPort is designed to boost productivity, breaking geographical boundaries to create a VoIP communications experience that allows for flexible and mobile working.
Colocation
Secure, off site protection for business applications.
For many organisations, building and maintaining a growing enterprise data centre is an expensive, time consuming and difficult to manage proposition. Sigmas server colocation spaces located both in and outside of London, provide customers with a secure, scalable infrastructure with 24/7 network monitoring.
With the growing need for centralised application hostings, the logical location for hosting equipment is in the core of the network rather than a remote, potentially vulnerable site exposed to the risks of fluctuating power supply, cooling capability and security processes.
Your data should be protected from every eventuality. An effective colocation strategy protects organisations against the loss of mission critical data caused by a security breach, fire, power outage or a natural disaster.
Features
VoIP SOLUTIONS
COLOCATION
About Us
Craig Symington
Craig early career was in finance, working with firms such as Natwest and Lloyds Bank. Following a South African stint developing export markets for European component manufacturers, he returned to the UK for a position with CIC, the digital media division of UDO. There, he worked with advertising and media agencies on digital media campaigns such as the Samsung Olympic Sponsorship and the Dunlop Wimbledon Campaigns'.
After running a digital imaging division at a Xerox partner, Craig moved to Sigma to oversee its transition from a pure IT support company into a total IT solutions provider, specializing in the SME sector, with a focus on Media Companies.
Brian Carty - Technical Manager:
Brian graduated with a BSc Hons from Dublin City University and shortly after joined Microsoft's European Product Development Centre where he worked on the localization of many of the Office suite programs. Later he moved to London to join the newly formed incubator company GorillaPark, which had a number of successful spin offs including Vibrant Media, Vizuri and GP Bullhound. Brian set up his own company providing IT support to small and medium sized businesses through London before taking a position at Sigma in 2009 as a third line support technician.
Certified in both Microsoft and Cisco technologies, in September 2011 he was promoted to the role of Technical Manager.
Victor Ellmann, Service Delivery Manager:
Victor started his career in sales and distribution for Nestlé, South Africa. Victor then took up a role for a large London based Security company where, as Training & Support Supervisor managing a team of 20 staff, he gained valuable experience in a high pressured environment, dealing with Clients on a day to day basis.
Victor progressed into the technology sector with Sigma and currently manages the Service Delivery of the Company, overseeing the day to day functions of the Service Desk, manages Engineer schedules and and client liaison.
Aleksandr Persins - Senior Technician:
Alex started his career as an ISP Technician and quickly became familiar with network technologies and hardware. After finishing University with a Bachelors Degree in Computer Science he went on to work as a System Administrator for the largest Russian television broadcaster in the Baltic states.
Since joining SIGMA in 2008, Alex has been primarily involved in resolving complex second and thirdline issues and working with the Technical Manager to assist clients in planning systems and solutions for the future.
Alex is actively involved in development work, and has many technical qualifications including MCP, MCDST, MCIT and MCSA 2000 accreditations.
Colin Eves, Senior Technician:
Colin has worked in the IT industry for many years, starting out as a trainee in the Media sector.
Eves quickly progressed into a specialist media applications field, combining a vast knowledge of available technologies with commercial demands of our Clients. This has allowed our clients to leverage their investment in technology and streamline business processes, whilst at the same time increasing revenues and cash collection.
Partners & Certificates
Clients
Contact
4 Perseverance Works
38 Kingsland Road
London
E2 8DD
General Enquiries: +44 (0)845 160 2379
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